ClickView is a cloud based product which runs through a web browser and as such, no ‘installation’ is required.

Most schools however wish to link ClickView into their current workflows, such as with learning management systems (eg Firefly, Frog, Google Classroom, Glow etc), Library management systems (Oliver, AccessIT etc) or single sign on solutions (Azure AD, SAML, Google etc), therefore we provide appropriate plugins/installation/configuration support to facilitate such access. This would usually be undertaken by the schools IT team, following user guides which we provide as part of the on-boarding process, with our product support team hand holding as appropriate.

ClickView will develop an onboarding plan with the Buyer’s key contact team. This includes a rollout plan, including SSO (Single Sign On), integrations and training.

ClickView provides ongoing onsite or remote training to support users, alongside online training through video, webinars and online documentation.

All ClickView support, from technical and product support, to training and implementation, new releases and beyond are included as part of a schools subscription.

We deliver unlimited, unprecedented levels of support, with no cap on visits and training. Each school has a dedicated ClickView advisor who serves as their primary contact and who kicks off their on-boarding process with a meeting to discuss and create their personalised success plan. What good looks like is different for each school, as such, we start off by gaining an understanding of what each school wishes to achieve with ClickView and their individual teaching and learning needs. We aid our schools in a variety of methods to help them achieve their goals, such as technical setup (if required), building training and implementation plans, change management and sharing proven methods of engaging students and teachers. Both onsite and online training is provided to best suit not just the needs of the school but individual departments or groups of staff. Training can range from a single product overview, to practical examples of high impact teaching strategies using ClickView. We then setup an action plan together with the school, with action holders and review points to hold one another to account to deliver the results the school wish to achieve. They will agree regular ‘check in points’ with the school to ensure momentum and focus on results.

There are 2 levels of support: 1) General Enquiries 2) Technical Support. Both levels of support are free and are accessible to all ClickView customers.

Email and support tickets are responded to within the same day it is logged.